Privacy Policy

As of September 1, 2013

Experience Recovery Detox & Residential LLC. has a strong commitment to providing excellent service to all of our guests, patients, alumni, and visitors, including respecting your concerns about privacy. We understand that you might wonder whether and how this Website collects and uses information. This statement contains numerous general and technical details about the steps we take to respect your privacy concerns.

Browsing:

This website does not collect any personal information from your computer when browsing this site. Unless you give us written permission to post information on our Alumni Information Form or request a reply using one of our feedback or reply forms, we will not know your name, your e-mail address, or any other information that identifies you.

Internet Protocol (IP) Address

An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When you request a page from our site, our server logs your current IP address. We would only use your IP address to help diagnose problems that affect the integrity of our computer systems, not for personal identification of any users.

Cookies:

“Cookies” are small pieces of information stored on your computer. We may use cookies or, in a limited number of cases IP addresses, for a number of reasons. Cookies allow us to better understand how users use our site and can help us to tailor our Website or a marketing message to better match your needs and interests. Cookies can also help you remember your username and password on protected areas of websites. You are always free to decline our cookies and continue to use our Website if the tools in your browser permits, but some parts of our site may not work properly or as efficiently if you do.

Information Needed to Execute the Transaction You Request:

When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to receive information about admissions to Experience Recovery, you may fill out the Contact Us/ Inquiry Form in the footer section which requests information about your name, address, phone number and e-mail address plus a place to place notes regarding specific info you wish to receive, plus questions about how you heard about us (for evaluation of our own marketing practices). We will use your e-mail address only to provide the information you requested, or to communicate news as you requested. If at any time you decide you do not want to receive this information, you may let us know by reply e-mail or use the form to request that we no longer contact you. Providing information to us using any of our online forms is voluntary and the information we collect is used only for the purpose for which the information was collected and is not shared with any other companies.

Experience Recovery Services Use of Information:

We treat the information that you provide to us as confidential information. It is, accordingly, subject to the Center’s security procedures and strict corporate policies regarding protection and use of information. We will only disclose this information to individuals at the Center on a need-to-know basis and person(s) authorized by you. Patient and Alumni information is additionally protected under the Code of Federal Regulations, Title 42 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Experience Recovery maintains strict compliance with each of these laws and regulations.

The laws applicable to personal information vary from country to country. The information we process and store is kept in accordance with the applicable United States legal requirements, which may not be as comprehensive as the data protection laws found in other countries, such as those in the European Union.

Emails and Opt-Out:

Our goal is to only send e-mails that are likely to be of interest to you. All e-mail is generated from Experience Recovery and not from an outside third-party e-mail service provider. Experience Recovery does not make e-mail addresses available to any partners in Experience Recovery network or to any others for their use. You may at any time request not to receive e-mails from Experience Recovery by replying to any e-mail with your request to opt-out.

Disclosure of Information to Third Parties:

Experience Recovery prohibits the sale or transfer of personal information to anyone outside the Experience Recovery Treatment Centers.

Links to Other Sites:

Other sites linked to by the Experience Recovery website are offered for your convenience only. Experience Recovery is not responsible for the privacy policies of those sites, or for cookies, those sites might use.

Legal Issues:

This is a United States website and subject to the United States law. Experience Recovery will disclose personal health information without your permission only when required by law, or in a good faith belief that such action is necessary to investigate or protect against harmful activities to Experience Recovery patients, staff, volunteers, alumni, property (including this site) or to others or as authorized by federal medical privacy rules under the Health Insurance Portability and Accountability Act.

Experience Recovery Privacy Statement Changes:

In the future, we may need to change the privacy statement for www.experiencerecovery.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Any changes made in the future will only apply to information collected after any new policy is established.